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Service Restrictions
Service Availability
Service Availability
Hours of operation
Although service is provided on a 24/7/365 basis, it is temporarily unavailable generally once a month during maintenance. Scheduled maintenance is announced online five business days in advance, on the notification page.
Internet connection
Public Print relies on Internet connectivity. Any issues affecting connections between MFDs and the Public Print data center may prevent printing operations on MFDs.
Service Notes
Public Print service cannot be used to print from multifunction devices (MFDs) in 7-Eleven stores.
Similarly, files uploaded to the Netprint service for use with these MFDs cannot be printed from the full-color MFDs for use with Public Print.
Printing Restrictions
Spot's Restrictions
- There are paper sizes that can not be printed depending on the printing spot.
- Photo and Postcard can only be printed from AEON stores.
- Postcard printing need customers to prepare postcards themselves.
File Uploading
Some uploading restrictions apply. Check the following restrictions if you encounter uploading errors.
The following files cannot be uploaded to the Public Print data center.
- Files that exceed 10 MB. In this case, try reducing the number of pages, for example.
- Files for which viewing or printing is protected or prohibited. Try uploading after removing any restrictions.
- Files that contain macros, such as .docm, .xlsm, or .pptm files. Even Office files with the extension .doc, .xls, or .ppt may cause uploading errors if they contain macros.
- Files with fonts not found on MFDs. Uploading errors may occur if non-Japanese fonts such as Calibri are used for symbols in files.
- Large-format DocuWorks files of B2 size or larger.
- Files of 100 pages or more.
- Files with mixed paper sizes.
- Originals exceeding the supported size range of A1 (594×841 mm) to B7 (91×128 mm).
- PDFs containing images with JPEG 2000 compression.
- Note that PDF uploading may fail if, during the upload process, it is determined that the PDF is incompatible with the MFD. This issue is generally caused by incompatibility between the source software and the MFD.
- PDFs displayed by WEB function of the smartphone application (Publicp Print for iOS).
Uploading the following files may not be possible.
- Copy-protected files, protected workbooks, and other files with protected information
- Microsoft Office files created in non-Japanese versions of Windows
- Files created in alternatives to Microsoft Office applications
Print Preview Tips
Some printing notes and restrictions apply.
Always check the print preview thumbnail of uploaded files.
Font Substitution Tips |
For more accurate printing, either embed fonts when creating PDFs or use XML Paper Specification/OpenXPS files. |
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Printable Area |
If you enable [Slight Reduction] on the [Upload Files] page, originals are printed at a slightly smaller size to fit in the printable area. |
Microsoft Office File Restrictions |
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Microsoft Excel Restrictions |
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Microsoft PowerPoint Restrictions |
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PDF Restrictions |
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Image File (JPEG, TIFF, etc.) Restrictions |
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DocuWorks Restrictions |
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Public Print for Android Restrictions |
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Public Print for iOS Restrictions |
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About uploading errors
When encounting errors after uploading, please check the error message and code by clicking the error-summary link at the File List View.
Error code information and how-to are as follows.
(302) and (404) | An error about paper size has occurred. The following cases are not supported.
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(303) | An error about number of pages has occurred. The following cases are not supported.
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(304) | An error about file size restriction after conversion for printing has occurred. The following cases are not supported.
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(305) | An error about available folder space has occurred.
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(306) | An error about number of uploaded files has occurred.
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(402) | An error about documents convertion has occurred. The following cases may be considered.
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(419) | An error about documents convertion has occurred. The following cases may be considered.
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(420) | An error about images convertion has occurred. The following cases may be considered.
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(517) |
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(518) | An error about character fonts has occurred. The following cases may be considered.
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